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Hardy Diagnostics: New products

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How to Order
For shipments to go out the same day as ordered, please refer to our shipping chart to find out when orders need to be placed by in your location.

To avoid confusion when ordering, we request that you state in this order:

1. Your Account Number
2. Product Number
3. Description of Item
4. Quantity of Item

Order all culture media by the package, not by the unit.

Shipping
Shipping is "FOB: Origin, Freight Prepaid and Charged" unless other arrangements have been made. A minimum charge for shipping and handling will be included with each order (back orders excluded).

Errors and shortages must be reported to Hardy Diagnostics within 48 hours in order to receive credit or replacement. Goods damaged in shipment should be immediately reported to the carrier. Always retain the original carton for inspection by the carrier.

When shipping hazardous materials, our carrier, Fedex Ground, imposes an extra charge per box. Hazard materials will be packaged separately, in accordance with the Department of Transportation regulations.

Outdates
For most media products that are received with less than one month dating and cannot be used within that time, Hardy Diagnostics will issue credit or replacement for the unused product. Please notify us at the time of expiration.

Pricing
Please ask us about volume discounts, and special bid prices.

Warranty

The quality and performance of this product is warranted to meet the stated specifications and uses set forth in the labeling and product information sheets if used as intended, stored as directed, and used before the expiration date. Hardy Diagnostics' sole obligation under this limited warranty is the credit for or replacement of any defective product, as determined by Hardy Diagnostics in its sole discretion.

The foregoing warranty shall commence on the date of delivery of each product to a customer and expire six (6) months thereafter, except for products that are subject to an expiration date, in which case the warranty period shall expire on the expiration date of the product.

The foregoing warranty does not apply to any product which has been modified in any way by any third party and does not cover any defect, malfunction or damage resulting from: (i) accident, neglect or willful mistreatment of any product; (ii) failure to properly store or handle any product; (iii) failure to use, operate, service or maintain any product in accordance with Hardy Diagnostics' applicable guidelines; and (iv) failure to use or apply proper reagents or chemicals in or to any product. Hardy Diagnostics shall pay the transportation and other costs incurred by a third party with respect to any products replaced under this warranty.

Customers should inspect all incoming products carefully upon receipt and before use. If the product has been exposed to extreme temperatures or if the outer bag, seal, or container has been damaged in any way, product integrity and performance may be adversely affected and Hardy Diagnostics should be notified immediately.

Disclaimer: The foregoing limited warranty contains the sole remedy for any defect in the products. The foregoing warranty is exclusive and in lieu of all other warranties of any kind, whether statutory, written, oral, express or implied, including any warranties of fitness for a particular purpose and merchantability. In no event, whether as a result of breach of contract, tort liability (including negligence) or otherwise, shall Hardy Diagnostics be liable for any special, indirect, incidental or consequential damages. Any liability of Hardy Diagnostics under this warranty shall be limited to the total price paid for the products which are the subject of such liability plus all costs for transportation and other direct expenses incurred with respect to such products.


Payment Terms
After credit approval, our terms are “net 30 days” from the invoice date. We reserve the right to change credit terms at any time.

Any amount due after 30 days is subject to a late charge of 1.5% per month and subsequent orders may be held. In the event any action is necessary to collect amounts due, Hardy Diagnostics will be entitled to recover all costs and expenses, including reasonable attorneys' fees. Any sale shall be deemed to be performed in Santa Maria, California, USA.

Innovation, Quality, Selection, Service

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