"The customer service department at Hardy Diagnostics is phenomenal. If I have a deadline to beat, I do not even bother with my other vendors. The CSRs are always available, knowledgeable, and provide a positive experience over the phone and through emails. I have never been let down by Hardy Diagnostics. If I have a question regarding shipping, ordering, technical specifications, or billing I am always given Grade A attention.
Overall, I recommend your company to everyone, and your website is very user friendly. Your pricing is very competitive and I can always get a discounted price on items we purchase."
Rachel Robinson
BioScience Laboratories Inc. |
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| "Thank you very much for your help and support especially for small businesses. I believe your company is already on the summit of the world. You have the best microbiology products, the best reputation, plus you and your employees have the best relationship with your customers. Nothing better can be done. Thank You Very Much!"
Basel Sbai, DVM. Lab Director
Dairy Herd Laboratory |
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| "This is just to thank you for the kind attention you have provided for me. People like you make companies like Hardy Diagnostics competitive and efficient."
Francisco Sifontes
Clinical Lab SJT |
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| "People at Hardy Diagnostics are courteous, friendly and helpful."
Christina Benson, QC Microbiologist
Nutritional Labs |
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| "I recommend Hardy Diagnostics to all my colleagues every chance I get."
Don Wocher, Micro Supervisor
Elmore Medical Center |
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| "I appreciate immensely being told what is in stock and what is back ordered, also pricing. I only wish all of my suppliers would take a page from your book. I have absolutely zero complaints. Please keep acting as if you are a small business even though I know you aren’t anymore. Love HUGO."
Carole Burns, Lab Technician
Crafton Hills College |
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| "I appreciate that you carry products that can be hard to find but are very much needed in the lab."
Lenore Hawks, Technical Supervisor
Stanislaus County Public Health Laboratory |
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| "The quality of your service and your fine associates in your Customer Service department always, always make me feel like a valued customer. It is a pleasure doing business with you."
Claudia Marsh, Biology Lab Technician
Victor Valley Community College |
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| "As far as Microbiology is concerned, Hardy Diagnostics and their customer service is as close to perfection as they come."
Carole
Crafton Hills College |
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| "I rarely have problems with media or reagents."
Terri Zehring, CLS-Micro
Shriners Hospital for Children |
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| "Everything is working well with the Staph plates and we like these plates better than any others that we have worked with."
Mark Temples
Tip Top Poultry, Micro Lab |
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| "I would like to take this opportunity to thank Chuck Williams in this public forum for being one of, if not the best sales person I've dealt with in my 20 plus years in this profession. Thank you Hardy Diagnostics for being there when I need you, and thank you Customer Service for taking such good care of my little corner of the world."
Don
Mirco Supervisor |
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| "I've written before to say how happy I am to be a customer of Hardy Diagnostics. What really appeals to me about Hardy Diagnostics is the fact that even though you have grown tremendously in the fifteen years I've been dealing with you, I am still treated with the same friendly courtesy as if this were a small company. I recently had to deal with Fisher Scientific. What a comedown!!!!! If Hardy Diagnostics carried everything I need, I would never buy from another vendor!!! Thanks!!"
Carole |
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| "Your newsletter is an exceptionally good one. Keep up the great work!"
Dr. Babel
Mycology Consultants Laboratory |
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| "I thoroughly enjoy your newsletter when it comes out. I really like the historical references. Thank you for having such a delightful paper."
Ann
LIS/Microbiology Manager |
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| "Thank you so much for all of your help! It was such a pleasure dealing with you, Nina, and your company. Thanks for making us feel important even for such a small job. How refreshing in this day and age. Thanks. "
Ann Mare |
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| "I would like to tell you we are pleased with your services and your competitive prices and yes we accept these prices. Again thank you for keeping our costs down."
Claire
Lummi Tribal Health Center |
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| "Thank you so much. I had a rush project and needed premade media in a hurry. VWR? No... Fisher? No... Hardy? Yes!"
Sheri
University of Arizona |
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| "I just thought I would write and tell you how informative I thought this newsletter was!"
Carol
Baxter Sterility Assurance |
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| "Thank you very much for your fast service."
Jim
Sanovo Engineering USA, Inc. |
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| "I enjoy reading your Hardy Diagnostics Newsletter each month. I especially look forward to the recent series of articles that you have been including on the history of microbiology and our lab techniques. I hope these articles continue."
Ed Balkovic, Ph.D. |
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| "To all of my friends At Hardy; I am so blessed to have had a wonderful relationship with the best (and most well-run) company that I have had the pleasure to deal with.…Thanks again for all the wonderful years of service."
Carole Burns
Professor of Microbiology
Crafton Hills College |
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| "It's no secret that my favorite Hardy product is the combination of the Carrot Broth (Cat no. Z140) and the GBS Detect Agar (Cat. no.A300). I feel so confident that we do not miss any Group B Streptococcus on our OB/Gyn patients. I brag about it constantly to anyone who will listen..."
Marilyn Sarina
Central Coast Pathology Lab |
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| "I would like to commend Hardy's employees for the quality service they have provided me. The shipments are prompt and when I talk to a representative I always am greeted pleasantly and helped immediately. Thank you for your high standards. You have an excellent staff. "
Verla M. Andrews, Lab Technician
Barstow College
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| "I appreciate all the support you have given me lately. You are definitely amazing! I really enjoyed our phone conversation; it is a pleasure to talk to people like you!"
Kosodo Imports |
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| "This newsletter is the BEST!!! Please don't ever stop sending it. I wish all medical publications were so entertaining and fact filled. Thank you."
Kristine S. Hansbery, MBA/BA; BS/MT (ASCP)
Laboratory Director
St. Clare Hospital |
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