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International Marketplace

Welcome to Hardy Diagnostics' International Marketplace!

Meet Your International Sales Specialists

Karla Arteaga-Flores

I am very excited to be a part of the Inside Sales Team as one of the International Sales Specialists. I was first hired into the International Customer Service team with Hardy in 2016. Spending two years in that role helped me to get acquired with all the international regulations that we adhere to. After my time with customer service, I worked as the Marketing Coordinator for almost two years. Being able to work with different teams has helped me to understand how Hardy Diagnostics impacts the customer and works to provide the best service possible. I look forward to getting to know you and help you with any of your questions.

Guadalupe Ortiz

I am proud to be an International Sales Specialist for Hardy Diagnostics. My career at Hardy Diagnostics began 2013 as an international customer service representative. After three years in customer service, I had the opportunity to join the sales team. Moving from one position to the other was an easy transition as I was already working in the international sector. I have always enjoyed working with customers and strive to provide the highest level of service possible for every situation. I look forward to showing the world the great products Hardy Diagnostics has to offer.

For existing customers wanting to place orders or that have order related questions, email: [email protected]

For international inquiries, quotes, sample requests, and international business development, email: [email protected]

Locate a Distributor

Select a country from the drop-down list below or click on a country on the map. If you do not see your country as a distributor and would like to be added, please Contact Us

If you do not see your country as a distributor and would like to be added, please Contact Us

The HardyVal™ line offers all the products you need to easily assess the risk of microbial contamination of your CSPs (Compounded Sterile Preparations) according to USP Chapter <797>.

Hardy Diagnostics is proud to offer HardyDisk™ for antimicrobial susceptibility testing (AST) of bacteria by utilizing disk diffusion sensitivity method (Kirby-Bauer).

Hardy Diagnostics’ dehydrated culture media, CRITERION™, is formulated to meet or exceed the highest quality standards. Choose from 250 standard formulas or request custom blending to your specifications.

Can I order online?
Only Canada and Puerto Rico customers can order online at this time.

How do I place an order with Hardy Diagnostics?
You may place your orders in the following ways:
Phone: (805)346-2766
Email: [email protected]

Doesn’t your system save credit card numbers?
For reasons of security and for your protection, we do not save credit card numbers in our system for phone or emailed orders.

What if I have a question about my pricing?
Please contact [email protected]

Which courier do you use?
Our international orders ship FedEX International.

What is Hardy Diagnostics’ handling charge?
International orders are subject to a $35 USD handling fee. For freight collect, third-party, or will call shipments there is a $13 USD additional service fee.

What is the minimum shipping fee?
Our minimum shipping fee is $32 USD.

What is Hardy Diagnostics’ policy regarding pricing discrepancies?
Pricing on the purchase order must match the current customer quote in our system. Any pricing discrepancies will result in our placing the purchase order on hold until the discrepancy is corrected. Once the purchase order’s pricing matches our quote, the order will be processed.

What are your days of operation or holiday schedule?
Hardy Diagnostics observes New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day.

Can I order Microbiologics through Hardy Diagnostics?
At this time, only Puerto Rico and US based end users can order Microbiologics. All other countries will need to reach out direct to Microbiologics for a local distributor.

Terms of Agreement. Seller’s (Hardy Diagnostics’) acceptance of any offer by Buyer to purchase the products is expressly conditional upon Buyer’s assent to all the terms and conditions herein, unless expressly agreed to in writing by Seller.

Time of Delivery. Seller shall have the right to specify date of delivery.  Same day shipments are not available for international orders.

Delivery in Lots. Seller shall have the right to deliver all of the goods at one time or in portions from time to time.

Place of Delivery. The goods shall be delivered to the “Ship To” address specified on Purchase Order or Pro Forma Invoice.

Method of Transfer. Seller generally ships international orders via FedEx Priority.

Shipping Terms. Shipping terms for international are F.O.B. Origin, freight prepay and add.” This means that Seller pays the freight and adds the freight charges to its invoice to Buyer. Buyer assumes title and risk of loss while the goods are in transit.  Seller selects the carrier but claims for loss or damage attributable to the carrier are buyers responsibility.

Freight Collect and Third Party Orders. Shipping terms for freight collect and third party orders are F.O.B. Origin, freight collect.” This means that Buyer pays and bears freight charges. Buyer assumes title and risk of loss while the goods are in transit. Buyer is entitled to route the shipment. Claims for loss or damage attributable to the carrier are Buyers responsibility.

Conditions. In addition to any legal standards’ excusing performance due to impracticability, Sellers duty to perform is expressly conditioned upon the market price of its raw materials’ not exceeding the Consumer Price Index and Sellers ability to obtain the necessary raw materials to fulfill its obligations.

Force Majeure. Shipping dates are estimated, and Seller shall not be liable for loss or damage due to delay in manufacture or delivery resulting from any cause beyond its reasonable control including, but not limited to, act of nature (e.g., earthquakes, extreme weather conditions, such as floods), war or threat of war, terrorist act, blockade, revolution, riot, civil commotion, fire, industrial action/strike, government action, embargo, unavailability of goods, default of suppliers, loss or breakdown of carrying vessel, and any delays resulting from any such cause shall extend the time for delivery correspondingly.

Amount of Price. The price to be paid by Buyer shall be that contained on Seller’s quotation or Pro Forma Invoice to Buyer (until the expiration date) or on the price list last published at www.HardyDiagnostics.com before the time of shipment of the goods. The prices set forth there do not include sales or use taxes, duties or fees, or shipping or handling charges. Buyer shall be invoiced those amounts, where the shipping and handling charges shall apply that are last posted on Sellers website before the time of shipment of the goods.

Time of Payment. Where credit is extended, payment is net 30 days from the date of invoice. Unless Buyer is extended credit terms by Seller, Buyer shall pay for the goods prior to shipment. Buyer is responsible for a 1.5% finance charge per month on past due accounts and all expenses of collections, including reasonable attorney’s fees.

Right of Inspection. Buyer shall accept the merchandise if the merchandise conforms in all material respect to the specifications last published at www.HardyDiagnostics.com before the time of shipment of the goods. If the merchandise fails to meet these specifications, Buyer shall notify Seller in writing during an inspection period, which shall be five business days following receipt by Buyer of such merchandise. The parties agree that Seller will either replace the merchandise upon its return or, alternatively, credit Buyers purchase price for the merchandise upon its return, at Sellers option, and that this remedy is intended to be the sole and exclusive remedy of Buyer.

Cancellation. An order once placed with and accepted by Seller can be cancelled only with Sellers consent and upon terms that will indemnify Seller against loss.

Limitation of Liability. The liability of Seller under this Agreement, whether in contract, tort, or otherwise, shall not, except as expressly provided herein, exceed Buyers purchase price on which such liability is based.

Exclusion of Damages. SELLER HEREBY EXCLUDES AND IN NO EVENT SHALL BE LIABLE TO BUYER FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS.

Warranty Grant. Seller grants to Buyer the warranty last published at www.HardyDiagnostics.com before the time of shipment of the goods. SELLER MAKES NO OTHER WARRANTIES TO BUYER, EXPRESS OR IMPLIED, AND HEREBY EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Shelf Life. For most culture media products that are received with fewer than 28 days’ remaining shelf life and are unable to be used within that time, upon notification at time of expiration, Seller will issue credit or replacement for the unused portion.

Product Returns. Except as otherwise provided with respect to the provisions to meet specifications during the inspection period and during the warranty period, Buyer shall not be permitted to return any products without obtaining (i) the written prior approval of Seller to return such products and (ii) a returned-goods authorization (RGA) number issued by Seller. All returned products will be credited at Buyers purchase price. Returns must be received by Seller in original condition. Seller cannot accept returns of US Pharmacopeia- (USP-) designated products, biological materials that incur a hazmat fee, other Regulated (OR) items, and iodine stains and reagents. Most refrigerated or frozen items will be deemed non-returnable. If a RGA number is issued by Seller, Buyer shall have 14 business days from the date of delivery to return non-refrigerated items and seven business days from the date of delivery to return refrigerated items. Refrigerated and frozen returns must be shipped by overnight delivery. The returns are subject to a 25% restocking fee.

Customer and Technical Advice. The advice of Seller’s customer and technical staff is available to the trade, but Seller, not controlling or supervising the subsequent management of its products or their use after sale, does not warrant or guarantee such advice.
Applicable Law. This agreement shall be governed by the Uniform Commercial Code as adopted in the State of Wyoming.

Privacy Policy. All information is safe and secure. We do not share it with any third parties.

Product Warranty

What Is Covered. Hardy Diagnostics (Seller) represents and warrants to Buyer that all products shipped by Seller to Buyer, as of the date of such shipment, shall conform in all material respect to the specifications last published at www.HardyDiagnostics.com before the time of shipment of the products. SELLER MAKES NO OTHER WARRANTIES TO BUYER, EXPRESS OR IMPLIED, AND HEREBY EXPRESSLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

How Long Coverage Lasts. This warranty lasts for a period of six months from the time of shipment, except for products that have an expiration date, in which case the warranty lasts until the expiration date.

What Is Not Covered. This warranty does not cover any claims, actions, losses, damages, demands, liabilities, costs or expenses, including attorney’s fees or expenses, whether a suit or other proceeding is initiated or not, which may arise from, but not limited to, the following events: (i) misrepresentations made by Buyer, (ii) any neglect by Buyer or end-users, (iii) Buyer’s or end-users’ use of products not in compliance with published specifications thereto or not for their intended purposes, (iv) Buyer’s or end-users’ modifications or alterations of products, (v) damage from Buyer or end-user misuse, or operation outside of the environmental specifications for the products, or (vi) any other act, or failure to act, not in accordance with the terms and conditions of this warranty by Buyer. SELLER HEREBY EXCLUDES AND IN NO EVENT SHALL BE LIABLE TO BUYER FOR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS.

What Hardy Diagnostics Will Do. This warranty provides that Seller will either replace the merchandise upon its return or, alternatively, credit Buyer’s purchase price for the merchandise upon its return, at Seller’s option, and that this remedy is intended to be the sole and exclusive remedy of Buyer.

The liability of Seller under this warranty, whether in contract, tort, or otherwise, shall not, except as expressly provided herein, exceed Buyer’s purchase price on which such liability is based.

How to Get Service. In order to be eligible for service under this warranty, the problem must be reported to Seller in writing within five business days after it becomes apparent while the warranty lasts, provided an opportunity is afforded for examination of the purchase by Seller.

Governing Law. This warranty shall be governed by the Uniform Commercial Code as adopted in the State of Wyoming.

Contact the International Sales Force