Ordering Information
Order Online
www.HardyDiagnostics.com
24 hours/day
7 days/week
Order by phone
1-800-266-2222
5 a.m. to 5 p.m. PST
(Pacific Standard Time)
Monday - Friday
Please have the following information available when calling:
- Your Account Number
- Your Ship-To Address
- Catalog Number
- Description of Item
- Quantity of Item
Sales
For all general inquiries relating to products, workflows, pricing and anything else that Hardy can do for you.
Phone: 805-346-2766 or 800-266-2222
Email: Sales@HardyDiagnostics.com
Customer Service
For questions about billing,
shipping and placing orders
Phone: 805-346-2766 or 800-266-2222 opt. 1
Technical Support
For questions about product and instrument specifications, quality and performance.
Phone: 805-346-2766 or 800-266-2222 opt. 2
For all other inquiries, please submit your information below.
Shipping & Handling Charges
| Minimum shipping charge: | $23.00 |
| Minimum order: | Applicable to a few select made-to-order products. Details provided at time of order. |
Routing handling charge: | None |
| Third-party and freight collect fee: | $13.00 |
| Microbiologics shipping fee (hazardous): | $70.00 |
| Microbiologics® shipping fee (Puerto Rico): | $180.00 ($46.00 if for third-party or freight collect) |
| Microbiologics® Overnight Drop Ship fee: | $20.00 ($52.00 expedite fee for special request such as one lot, special dating, etc.) |
| COD fee (collect on delivery): | $16.50 (no fee for third-party or freight collect) |
| Hazardous materials fee: | $39.00 (up to four of the same item) |
| Vendor drop-ship fee: | $12.00 |
| Saturday delivery fee: | $17.00 per box (no fee for third-party or freight collect) |
| International handling fee: | $36.50 per order |
| Restocking fee*: | 25% of the product being returned |
*Subject to conditional pre-approval and requires an RMA (Return Merchandise Authorization).
Getting to Know the Enhanced Packing List
Allow us to walk you through the updates to our Packing List. From our lab to yours, designed with your needs in mind.
Getting to Know the New Order Confirmation
Allow us to walk you through the updates to our Order Confirmation Form. From our lab to yours, designed with your needs in mind.
Getting to Know the Improved Invoice
Allow us to walk you through the updates to our Invoice form. From our lab to yours, designed with your needs in mind.