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Ordering Information

How to Order

There are three ways to order: (1) Online at, 24 hours/day and 7 days/week; (2) By phone: 800-266-2222 option 1; and (3) By email: [email protected] Hardy Diagnostics generally does not ship out refrigerated items on Friday, unless a Saturday delivery is required. The deadline for same-day shipments is 12:00 p.m. for all U.S. time zones.

Have the following information ready when calling: Your Account Number, Your “Ship-To” Address, Catalog Number, Description of Item, and Quantity of Item.

Order all culture media by the package, not by the unit. For example, order ten packages of Blood Agar, Cat. No. A10, when 100 plates are needed.

Customer Service. To meet your ordering needs, Customer Service is available by Phone: 805-346-2766 or 800-266-2222; Email: [email protected] .

Technical Support. To answer your technical questions, Technical Support is available by Phone: 805-346-2766 or 800-266-2222; Email: [email protected] .

Business Hours. Hardy Diagnostics business hours are 5 a.m. to 5 p.m. Pacific Standard Time, Monday through Friday.

FDA Licensed Medical Device Manufacturer. Hardy Diagnostics is registered with the FDA – registration number 2022807.

Pricing and Made-To-Order. The price to be paid shall be that contained on the price list last published at before the time of shipment of the goods. Pricing is subject to change without notice. Please ask us about volume discounts and special bid prices, standing orders, and custom formulations.

Ordering Process. Where credit is extended, the ordering process follows these steps. First, you, the customer, place an order online or by email, phone. Electronic data interchange (EDI) is also an option. Second, Hardy Diagnostics ships the goods and sends an invoice back to you. Third, you receive the inventory and send a check or authorize an electronic funds transfer (EFT) to Hardy Diagnostics. Please pay from the invoice, as no statement will be sent.

Regulated Iodine. Launch the “iodine ordering” link on for assistance in ordering iodine stains and reagents in compliance with regulatory controls.

Shipping and Handling Charges. The most current shipping and handling charges are as follows:

Minimum shipping charge: $21.00
Minimum order: none
Routine handling charge: none
Third-party and freight collect fee: $13.00
Microbiologics shipping fee (hazardous): $65.00 ($36.00 if for third-party or freight collect)
Microbiologics shipping fee (Puerto Rico): $180.00 ($46.00 if for third-party or freight collect)
Microbiologics Overnight Drop Ship Fee: $20.00 ($52.00 expedite fee for special request such as 1 Lot, Special Dating, etc.)
COD fee (collect on delivery): $16.50 (no fee for third-party or freight collect)
Hazardous material fee: $39.00 (up to four of the same item)
Vendor drop-ship fee: $12.00
Saturday delivery fee: $17.00 per box (no fee for third-party or freight collect)
International handling fee: $35.00 per order
Restocking fee*: 25% of the product being returned
Non-sufficient funds fee (returned checks): $25.00

*Subject to conditional pre-approval and requires an RGA.

Delivery Zones. Hardy Diagnostics maintains 2 manufacturing plants and 9 distribution centers across the U.S.: (1) Santa Maria, California (manufacturing and distribution); (2) Olympia, Washington; (3) Salt Lake City, Utah; (4) Phoenix, Arizona; (5) Dallas, Texas; (6) Springboro, Ohio (manufacturing and distribution); (7) Lake City, Florida; (8) Albany, New York; and (9) Raleigh, North Carolina. The 1 or 2-day ground delivery zones are indicated on our distribution centers map. Orders placed before 12:00 p.m. for all time zones are usually processed and shipped out the same day. Most orders are received the next morning. By same-day shipping, Hardy Diagnostics generally achieves one or two-day ground delivery.