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Request a Quote

Ordering Information

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Order Online

www.HardyDiagnostics.com

24 hours/day
7 days/week

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Order by phone

1-800-266-2222

5 a.m. to 5 p.m. PST
(Pacific Standard Time)
Monday - Friday

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Order by email

CustService@HardyDiagnostics.com

24 hours/day
7 days/week

Please have the following information avialable when calling:

  • Your Account Number
  • Your Ship-To Address
  • Catalog Number
  • Description of Item
  • Quantity of Item
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Sales

For all general inquiries relating to products, workflows, pricing and anything else that Hardy can do for you.

Phone: 805-346-2766 or 800-266-2222

Email: Sales@HardyDiagnostics.com

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Customer Service

For questions about billing,
shipping and placing orders

Phone: 805-346-2766 or 800-266-2222 opt. 1

Email: CustService@HardyDiagnostics.com

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Technical Support

For questions about product and instrument specifications, quality and performance.

Phone: 805-346-2766 or 800-266-2222 opt. 2

Email: TechnicalServices@HardyDiagnostics.com

For all other inquiries, please submit your information below.

Shipping & Handling Charges

Minimum shipping charge:$23.00
Minimum order:Applicable to a few select made-to-order products. Details provided at time of order.

Routing handling charge:

None
Third-party and freight collect fee:$13.00
Microbiologics shipping fee (hazardous):

$65.00
($36.00 if for third-party or freight collect)

Microbiologics® shipping fee (Puerto Rico):$180.00
($46.00 if for third-party or freight collect)
Microbiologics® Overnight Drop Ship fee:$20.00
($52.00 expedite fee for special request such as one lot, special dating, etc.)
COD fee (collect on delivery):$16.50
(no fee for third-party or freight collect)
Hazardous materials fee:$39.00
(up to four of the same item)
Vendor drop-ship fee:$12.00
Saturday delivery fee:$17.00 per box
(no fee for third-party or freight collect)
International handling fee:$35.00
per order
Restocking fee*:25% of the product being returned

*Subject to conditional pre-approval and requires an RMA (Return Merchandise Authorization).

Getting to Know the Enhanced Packing List

Allow us to walk you through the updates to our Packing List. From our lab to yours, designed with your needs in mind.

Getting to Know the New Order Confirmation

Allow us to walk you through the updates to our Order Confirmation Form. From our lab to yours, designed with your needs in mind.

Getting to Know the Improved Invoice

Allow us to walk you through the updates to our Invoice form. From our lab to yours, designed with your needs in mind.